SHIPPING POLICY

HiCraft Leather prides itself on making products from the highest quality materials with attention to detail. We have a warehouse in the United States so all of our items will be shipped from the United States. All orders will be using a fast shipping service such as UPS, USPS…  for the purpose the product will be sent to you in the fastest time. Orders in the US will receive free shipping. For additional info on our return, shipping policies see below!

ORDER PROCESSING TIME

Your order will be processed, packed, and shipped within 03 working days of order placement. The delivery timeline starts when the shipment is prepared and is handed over to the courier.

SHIPPING TIME

We use a fast shipping service and the shipping time is around 3-6 working days for orders in the USA and UK, around 5-15 working days for orders in the EU, around 25-30 working days for orders in the AU.

All our shipments are provided with a tracking link. Please feel free to follow the tracking link to check your delivery status.

ESTIMATED TIME OF ARRIVAL (Process + Shipping time)

US: 6-9 days

UK, EU: 8-28 days

Other Countries: 28-33 days

PLEASE NOTE:

1. The above timeframe is only applied for orders to the US with standard shipping method (“days” here is “business days”)
2. The majority of our orders are processed and shipped within the timeframe we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe.
3. Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologize for any inconvenience that this may cause to you.
4. Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out… We’re so sorry for this inconvenience and hope that you can understand for us.
5. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this. 
6. All above prices are in USD

FAQ: 

Can the order be delivered to multiple addresses?

We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

How to Check/Track order status?

– If your order has been shipped out, a Tracking Number will be sent to you via email.

– You can track your order via the following link: 

– Contact Customer Service at: support@hicraftleather.com if you have any doubts referring to your orders.

I never received my package, what should I do?

– Many times your package will be sitting at the local post office due or there was a missed delivery attempt. 

– For U.S. orders, if a package has not been successfully delivered and it has been more than 20 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 20 days and tracking data is showing, please patiently wait until the package has a chance to arrive.

– For international orders, if a package has not been successfully delivered and it has been more than 40 days and tracking data is showing we will replace or refund these orders. 

If your item has not arrived within the time frame, contact Customer Service at: support@hicraftleather.com and we will do our best to help you!

Shipping Rates:

Free ship to the USA

Insured Shipping us 8$ to the CA, AU, EU, UK,…

RETURN POLICY

DO YOU TAKE RETURNS AND EXCHANGES?

We Sure Do! We are willing to refund/ return/ reship the product for you as a responsible seller. 

If you have an issue with your order, please reach out to our Customer Support team via email address support@hicraftleather.com to start a request. Your return request will be accepted within 15 days after delivery date. For additional info on our returns policies see below!

Return Address: …

Whatsapp: …

Below are the conditions under which a return will be proceed:

• If your product is damaged or defected, please kindly email us with the subject line “Replace: Damage or Defective item with your order #” along with a photograph so we can immediately look into sending you a new one. Once we receive your information and it is sufficient, we will reship a new one within 2 business days.
• We are not responsible for packages with tracking shows “delivered” but buyers do not receive. In this case, Please contact the shipping carrier or post office before emailing us. We will try as best as we can to help. 
• In most cases, we will replace your order if there is a problem such as a defect or broken in transit.  

In case of requests for order refund/ return/ reship, we reserve the right to accept or reject requests if it doesn’t have a proper reason. Please notice, no refunds will be paid if the mistakes do not belong to us. In other words, we will not take action for any items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.

PLEASE NOTE:

• In case you want to return another product, this product must be of equal or greater value than the product in your order information.

Additional non-returnable items:

• Returns are not accepted for used products that have been deformed or have been washed.

Exchanges (if applicable)

-We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email with proof attached at contact support@hicraftleather.com

-We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or style problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. 

Depending on where you live, the time it may take for your exchanged product to reach you. 

FAQ:

RETURN/EXCHANGE POLICY

We alway try to provide the best products and services for every customer. Returns are accepted within 15 days of purchase for a refund to the original payment method. 

DO YOU OFFER FREE RETURNS?

– At this time, we do not offer free returns. When returning a product, we recommend obtaining a tracking number through your selected carrier as we are not responsible for packages lost in transit to our main office. 

– We offer free return when the product you receive is damaged or defective and mistakes belong to us. In this case, the item must be unworn, in original condition, tags intact, and in its original packaging. Please kindly email us with the subject line “Replace: Damage or Defective item with your order #” along with a photograph so we can immediately look into sending you a new one.

HOW DO I START A RETURN?

Please respond to your order confirmation email, letting us know you’d like to initiate a return. Alternatively, you can reach out to support@hicraftleather.com with your order number (e.g. order #). We’ll then be in touch to facilitate the rest.

DO I NEED A RECEIPT?

Proof of purchase is required to validate a return or exchange. Please include your order number (e.g. order #) or receipt in your email requesting a return. This way, we can issue a refund, store credit, or exchange that is equivalent to the original purchase price.

WHAT IF I DON’T HAVE A RECEIPT?

If you don’t have a receipt, we will work with you to verify your purchase. Please let us know as much information as you can about your purchase so that we can locate a record of it. Still have questions? Reach out to us at support@hicraftleather.com.